Dear Vianett Customers,
It has come to our attention that it is sometimes difficult to pick-up items that have been dropped off for alteration or pressing. We understand that you have busy schedules and things can fall to the wayside during the day. However, we are a small store and do not have the capacity to store items that are awaiting pick-up.
- As of February 1, 2013, Vianett Bridal will no longer store items that are awaiting Pick-up longer than 3 months.
- Upon drop off of items you will be required to fill out an information card. On this card you will be asked for your name, address, a Valid E-mail address, and phone number. This is a one time action and the information will be stored in our computers.
- We will also ask that at least ½ of the estimated bill be paid upfront. ***Note that this is only an estimate and the price can rise because of unforeseen time spent on your garment(s).***
- After completion of your garment(s), you will receive a phone call and e-mail notifying you your garment(s) is ready for pick-up. You have 1month to pick-up your garment(s).
- Upon Pick-up, it is highly recommended that you try on your garment(s). We will no longer accept re-dos after the garment(s) has left the store.
- After 1 month of storage, you will be charged a storing fee of $25 per item per month.
- After 3 months of storage, your item(s) will be sent to you via UPS or FedEx to the address you have provided from the information card you filled out. You will be responsible for any and all charges for shipping as well as the C.O.D. for the bill of your garment(s).
- We will gladly deliver any garment(s) anywhere in St. Helena, Yountville, or
We appreciate your continued support and business. These policies will take effect Thursday, February 1, 2013. These policies will not affect any garment(s) that were received before January 31 2013.
